Shipping Policy
Shipping Policy
Last updated: October 14, 2026
Thank you for visiting and shopping at Eloria.
Following are the terms and conditions that constitute our Shipping Policy. “Eloria”, “we” and “us” mean Eloria Health LLC. This Shipping Policy is part of our Terms of Service.
Free shipping
Shipping is free on every plan and every package. Eloria pays the shipping cost; you are never charged for shipping.
Domestic Shipping Policy
Shipment processing time
Nothing ships until a licensed provider has approved your treatment. All orders are processed within 2-3 business days.
4-12 business days average shipping period (the shipping time may be affected if one of the ordered items is in very high demand or if any holidays are going on).
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Monthly and prepaid plans
Monthly plans ship one package per month: one for your first month, then one for each monthly renewal.
The 3-month plan ships in one package. The 6-month plan ships in 2 packages, the 12-month plan in 4, one package about every 2 to 3 months. On the 12-month plan, packages 3 and 4 ship only after a short online check-in and your provider’s approval. Other plans may also require a short check-in before later refills.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Eloria is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This does not include the shipping cost itself, which is always free.
Damaged, wrong or lost packages
If your order arrives damaged or wrong, or never arrives, contact us at support@joineloria.com. We replace it or refund it, at no cost to you, as described in our Refund Policy. Please save all packaging materials and damaged goods, and send us photos if anything is damaged.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Prescription medication cannot be returned once it has been dispensed. Our Refund Policy explains when we replace or refund an order.
Eloria
ELORIA HEALTH LLC
https://joineloria.com/
support@joineloria.com
254 CHAPMAN RD, STE 208 NEWARK, DE 19702
Last updated: October 14, 2026
Thank you for visiting and shopping at Eloria.
Following are the terms and conditions that constitute our Shipping Policy. “Eloria”, “we” and “us” mean Eloria Health LLC. This Shipping Policy is part of our Terms of Service.
Free shipping
Shipping is free on every plan and every package. Eloria pays the shipping cost; you are never charged for shipping.
Domestic Shipping Policy
Shipment processing time
Nothing ships until a licensed provider has approved your treatment. All orders are processed within 2-3 business days.
4-12 business days average shipping period (the shipping time may be affected if one of the ordered items is in very high demand or if any holidays are going on).
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Monthly and prepaid plans
Monthly plans ship one package per month: one for your first month, then one for each monthly renewal.
The 3-month plan ships in one package. The 6-month plan ships in 2 packages, the 12-month plan in 4, one package about every 2 to 3 months. On the 12-month plan, packages 3 and 4 ship only after a short online check-in and your provider’s approval. Other plans may also require a short check-in before later refills.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Eloria is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This does not include the shipping cost itself, which is always free.
Damaged, wrong or lost packages
If your order arrives damaged or wrong, or never arrives, contact us at support@joineloria.com. We replace it or refund it, at no cost to you, as described in our Refund Policy. Please save all packaging materials and damaged goods, and send us photos if anything is damaged.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Prescription medication cannot be returned once it has been dispensed. Our Refund Policy explains when we replace or refund an order.
Eloria
ELORIA HEALTH LLC
https://joineloria.com/
support@joineloria.com
254 CHAPMAN RD, STE 208 NEWARK, DE 19702