Cold packs often melt during transit, but your medication may still be perfectly safe to use. A melted cold pack alone doesn't mean the medication has been compromised. As soon as your package arrives, place the medication in the refrigerator and follow the storage instructions printed on the label.
If the medication was left warm for an extended period, the packaging appears damaged, or you're unsure whether it's safe to use, please contact Eloria support or message your provider before taking it.